Return & Refund Policy

At SLOOMI, we want you to feel completely confident in your purchase. That's why every order is backed by our 30-Day Risk-Free Trial.

You have 30 days from the date your order is delivered to try your SLOOMI pillow in your everyday sleep routine. If, for any reason, you're not completely satisfied—whether it doesn't meet your expectations, isn't the right fit for you, or simply doesn't provide the comfort or support you were hoping for—you may request a return within 30 days of receiving your order.

To start a return, simply contact us at contact@sloomitech.com with your order number and the email address used to place your order.

Once your return request is approved, we'll provide you with detailed return instructions. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at contact@sloomitech.com so we can resolve the issue as quickly as possible.

Exchanges

If you'd like to exchange your item, the quickest option is to request a return for your original order and place a new order for the replacement item once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you also have the legal right to cancel or return your purchase within 14 days, for any reason and without providing a justification, in accordance with applicable consumer protection laws.

Non-Returnable Items

We cannot accept returns for:

• Gift cards.

• Final sale or clearance items (where permitted by law).

• Products that have been intentionally damaged or misused.

• Any items specifically marked as non-returnable at the time of purchase.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@sloomitech.com, and our support team will be happy to assist you.